This Privacy Policy explains how Alteration Experts handles personal data in connection with its tailoring, alteration, remodelling, and upcycling services. It applies to information collected through the website, by appointment, and during project communication and fulfilment.
We may collect contact details, project and fitting information, communication records, appointment details, payment-related records, and any garment or material information you choose to provide. Where relevant to a redesign or alteration request, we may also process notes about construction, condition, measurements, preferred fit, and approval decisions.
We receive data when you contact us by phone, email, contact form, or fitting appointment, and when you share details during consultation, assessment, approval, collection, or follow-up communication. We may also generate internal records from scheduling, quotation, and project handling activities.
We may use session cookies to keep the site working during a visit and persistent cookies to remember basic preferences or support repeat visits. We may also use cookies or similar technologies for security, form handling, and limited traffic analysis.
Where cookies or similar tools are used, they may support site operation, basic analytics, and form functionality. You can usually control cookies through your browser settings, including blocking some or all cookies, but some site features may not work properly if cookies are disabled.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, or object to certain processing where a valid basis exists. You may also ask about the handling of your data and, where appropriate, request deletion or restriction of use.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may need additional details before responding, and we may decline or limit a request where the law permits retention or continued processing.
We retain personal data for the period needed to manage inquiries, quotations, projects, collections, and any follow-up or recordkeeping obligations. When data is no longer required, it is deleted, anonymised, or archived in a form that is no longer actively used, subject to legal or operational requirements.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website unless a different effective date is stated. We encourage review of the policy when a project is submitted or when site use continues after a change.
We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotations, obtain design approval, carry out alteration or remodelling work, manage collection and follow-up communication, process payments, maintain business records, and meet legal or operational obligations. We may also use data to improve service handling and to keep internal records consistent with the project history.
We may share personal data with trusted service providers that support website hosting, communications, scheduling, record management, or payment processing. We may also share information with workshop or operational partners involved in a project where this is necessary to complete the requested service. Such parties are expected to handle data for the agreed purpose and to use appropriate safeguards.
We may disclose personal data when required to comply with law, court orders, lawful requests, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.
